Shipping policy

Thank you for visiting and shopping at Saqhoute. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days (except for Upper Egypt orders which take 5-7 business days). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method

Cairo

Alexandria

Delta (6-8 business days)

Canal (6-10 business days)

Forward Delivery

EGP 50

EGP 60

EGP 65

EGP 65

Cancellations

EGP 50

EGP 60

EGP 65

EGP 65

Customer Return Pickup

EGP 60

EGP 65

EGP 65

EGP 65

Exchange Pricing

EGP 100

EGP 110

EGP 120

EGP 120

Cash Collection

EGP 50

EGP 60

EGP 65

EGP 65 

 

 

Shipment Method

North Coast

Sinai

Red Sea

Upper Egypt (6-10 business days)

Forward Delivery

EGP 70

EGP 70

EGP 65

EGP 75

Cancellations

EGP 85

EGP 85

EGP 65

EGP 85

Customer Return Pickup

EGP 85

EGP 85

EGP 65

EGP 85

Exchange Pricing

EGP 100

EGP 110

EGP 120

EGP 150

Cash Collection

EGP 65

EGP 65

EGP 65

EGP 75

Delivery delays can occasionally occur.

Shipment to Various Regions

Saqhoute ships to addresses within the Arab Republic of Egypt only covering Cairo, Alexandria, Delta/Canal, and Upper Egypt. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Saqhoute is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Saqhoute is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy 

We currently do not ship outside the Arab Republic of Egypt. Please refer to our page ‘Where to Buy’ if you are looking to shop Saqhoute internationally.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

Tax ID 648-486-125