Shipping policy
Thank you for visiting and shopping at Saqhoute. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 business days (except for Upper Egypt orders which take 5-7 business days). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment Method |
Cairo |
Alexandria |
Delta (6-8 business days) |
Canal (6-10 business days) |
|
Forward Delivery |
EGP 50 |
EGP 60 |
EGP 65 |
EGP 65 |
|
Cancellations |
EGP 50 |
EGP 60 |
EGP 65 |
EGP 65 |
|
Customer Return Pickup |
EGP 60 |
EGP 65 |
EGP 65 |
EGP 65 |
|
Exchange Pricing |
EGP 100 |
EGP 110 |
EGP 120 |
EGP 120 |
|
Cash Collection |
EGP 50 |
EGP 60 |
EGP 65 |
EGP 65 |
|
Shipment Method |
North Coast |
Sinai |
Red Sea |
Upper Egypt (6-10 business days) |
|
Forward Delivery |
EGP 70 |
EGP 70 |
EGP 65 |
EGP 75 |
|
Cancellations |
EGP 85 |
EGP 85 |
EGP 65 |
EGP 85 |
|
Customer Return Pickup |
EGP 85 |
EGP 85 |
EGP 65 |
EGP 85 |
|
Exchange Pricing |
EGP 100 |
EGP 110 |
EGP 120 |
EGP 150 |
|
Cash Collection |
EGP 65 |
EGP 65 |
EGP 65 |
EGP 75 |
Delivery delays can occasionally occur.
Shipment to Various Regions
Saqhoute ships to addresses within the Arab Republic of Egypt only covering Cairo, Alexandria, Delta/Canal, and Upper Egypt.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Saqhoute is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Saqhoute is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the Arab Republic of Egypt. Please refer to our page ‘Where to Buy’ if you are looking to shop Saqhoute internationally.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Tax ID 648-486-125